Troubleshooting Common Issues

Common Issues and Solutions

Integration Not Connecting

• Verify your API keys are correct and have the right permissions
• Ensure webhooks are configured to point to Paybird
• Check that your processor account is in good standing

Recovery Rate Lower Than Expected

• Review your retry schedule — more attempts over a longer window improve rates
• Enable customer notification emails to prompt card updates
• Check if your processor has rate limits on retries

Dashboard Not Showing Data

• Allow up to 24 hours after integration for initial data sync
• Verify webhook events are being received in your processor's logs
• Contact support if data is missing after 48 hours